oneknotone.com follows a friendly policy to ensure your purchases are free of stress. We offer a “100% Buyer Protection Program” for our valued customers. We are always with you, before and after your purchase. As an additional measure, please read through the following terms & conditions prior to making a purchase.
IN ALL CASES OF EXCHANGE & CANCELLATIONS, YOU CAN DROP US A MAIL AT [email protected] AND YOU WILL GET A REVERT WITHIN 48-72 WORKING HOURS.
EXCHANGE BY DOMESTIC CUSTOMER
Size Exchange/Product Exchange: If the customer has any size issue with the product or wants a different product in place of the previous one then he/she needs to mail us at [email protected] within 5 Days from the date of delivery of the parcel. If a reverse pickup facility is available on your pin code we will arrange a pick-up for the same place of delivery and re-send the product. The reverse pick up charges are to be borne by the customer that is Rs 300.
Please Note: Reverse pick-up might not be available on few Pin-Codes. In this case the customer is requested to send back with the customer name and mobile on it. Exchange are allowed on size issues only. Exchange will not be issued on product exchange. All purchases made on offers and discounts are non exchangeable. Please ensure the product is in its original condition and packaging. Items which show wear and tear or being worn before will not be eligible for exchange or return. We would require all the original papers / packaging to be returned with the product
Return : Each and every outfit is handcrafted with love and care , therefore we don’t do any return/ refund policy on the products sold.
Damaged/Wrong Delivery: If it’s a damaged/defective product, incorrect item sent, we will replace the product with the next fastest possible courier facility. However, when a product is shipped from our warehouse it goes under 3 layers of quality check and we record the process for your reference as well. Still, if there is an issue with the product we would resolve it for you.
When Exchange is not accepted?
Exchange not accepted due to color Difference. 10 % Colour difference might be there due to screen resolution and lights.
Exchanges are not accepted if Customer does not like the material or colour of the product order. As we use the best quality material in the market and all product details are mentioned in the Product description. We would suggest you please read all the details before placing the order.
Exchanges are not accepted if the piece is specially customised of the customer.
CANCELLATIONS BY INDIAN CUSTOMER
If you have to cancel any order, please do it within 24 hours of placing the order by contacting us at [email protected] Such refund will be initiated after deducting the payment gateway charges (2.5%).
If your product arrives damaged or you receive the wrong product, you should email us at [email protected] along with a photo of the damaged product. The mail should be sent within 24 hours of delivery of damaged items in your shipment. In such cases, we offer a resolution.
All Custom Duties levied on the products will be borne by the customer.
For Exchanges by international customers, the above policy is applicable. Any other questions or clarifications, please contact us at [email protected]
CANCELLATIONS BY INTERNATIONAL CUSTOMER
If unfortunately you have to cancel an order, please do so within 24 hours of placing the order by contacting us at [email protected]
If you cancel your order within 24 hours, we will refund the amount to the card used for making the payment. Such refund will be initiated after deducting the payment gateway charges (2.5%).